Shipping Policy

At Lulivane, we aim to make shopping for your little ones simple and convenient. We work with third-party suppliers and fulfillment partners to prepare and ship orders to the destinations we serve.

Order Processing

Orders are processed after payment confirmation. Processing times may vary depending on product availability and supplier handling times.

Processing time is separate from shipping time unless explicitly stated otherwise at checkout.

Shipping Destinations

Lulivane accepts orders for the countries and regions available at checkout. Shipping availability and delivery estimates may vary by destination and product.

Please check your shipping address carefully before completing your purchase.

Estimated Delivery Time

Our current target delivery estimate is 5–10 business days. This estimate must be confirmed with the relevant supplier and shipping service for each destination before it is advertised as a guaranteed or standard delivery window.

Unless expressly stated otherwise at checkout, delivery estimates do not include order processing time.

Delivery may take longer because of customs inspections, carrier delays, weather, public holidays, or other circumstances outside our reasonable control.

If we become aware of a significant delay, we will provide an update where reasonably possible.

Shipping Fees

Applicable shipping fees are displayed at checkout before you complete your purchase.

Any free-shipping offer will be subject to the conditions stated on our website.

International Orders and Customs

Orders may be shipped by third-party fulfillment partners from locations outside your country.

Depending on the destination, customs duties, import taxes, and other charges may apply. Any applicable charges and the party responsible for paying them will be disclosed as required by law.

Tracking Information

Where tracking is available, we will send tracking information after the order has been dispatched.

Tracking updates may take time to appear in the carrier’s system.

Incorrect Addresses

Customers are responsible for providing accurate shipping information. If you notice an error, contact us as soon as possible at [SUPPORT EMAIL].

We cannot guarantee that an address can be changed after an order has entered fulfillment.

Your statutory rights remain unaffected.

Delayed, Missing, or Damaged Orders

If your order has not arrived within the applicable delivery estimate, appears lost, or arrives damaged, contact us at [SUPPORT EMAIL] and include your order number.

We will review the issue and explain the available next steps under applicable law and our policies.

Contact

Lulivane Customer Support

Email: [SUPPORT EMAIL]

Business address: [BUSINESS ADDRESS]